Frequently Asked Questions (FAQ's)

Are your items Authentic?

• All handbags and accessories on Luxe Purses.com are guaranteed to be 100% authentic. We do not buy or sell non-authentic items or reproductions. The items on our website have either been purchased at luxury boutiques, major department stores or designer outlets. Any item that is accepted on Consignment has been authenticated by several of our resources. If you have any doubts or questions about an item, please Email Us prior to purchase or contact one of the Authentication websites listed on our Resources page.

What's different about Luxe Purses?

• There's no need to wait for a "One-Day" or "Two-Hour" Sale as our Handbags are discounted 24 hours a day, seven days a week! Luxe Purses also offers 30-Day Layaway, the lowest Consignment rates in the industry and a unique flat fee Listing Service. We also offer a Concierge Service for our overseas Clients. Please follow the links above to find out more about the services we offer. Also, when using our Listing or Consignment Service you receive the benefit of professional photographers who photograph all our listed items. The better something looks, the easier it is to sell.

Where do you find your "deals"?

• The discounts we find usually depend on the brand, model, time of year and sometimes, just being in the right place, at the right time. The discounts we’ve found can range from 10% - 75% off retail prices. Since we’ve also developed many key relationships with boutique managers and department store salespeople nationwide, they keep us informed of upcoming sales and items that will be available in those sales. To get the best deal you often have to be the first person in line! Sometimes though, it isn't about finding a "sale," it's about finding a purse you've been lusting after...You want that bag, no matter the cost!

What is your return policy?

• Returns are not allowed for items that are sold on our website. This is because we are not a traditional Retail store and do not purchase our items in quantity, and at "wholesale" prices. Most items we purchase are at a "Final Sale" price to us, so this is passed on to our customers. To help facilitate your purchase, we fully disclose the condition that the items are in, prior to purchase. We provide detailed measurements, descriptions and multiple photographs for each and every item. Vintage items are sold "as-is" since they are limited specialty items. We are happy to help you in the purchase of your item and we strongly encourage our customers to become familiar with the brands that they want to purchase, so there is no "buyer's remorse" after the purchase.
  
  You may return any item yourself if it has been purchased through our International Concierge Service because you are provided with a gift receipt from the store it was purchased at.
  
  If you have questions about a certain brand or need further detailed descriptions of an item, The Purse Forum is an excellent resource for research on any luxury item.

How can I be sure your product is right for me?

• We make every effort to photograph the Handbags and Accessories we sell as clearly as possible. We have included multiple professional photographs of each item, to help aid you in your purchasing decision. We have included accurate measurements as well.
  
  If we find any imperfections in an item they will be clearly noted, described and photographed, if possible. Please keep in mind that color variations can occur from monitor to monitor and we cannot guarantee color matching. Please contact us before purchase with any specific questions regarding an items color or sizing.

How do I purchase an item?

• Our website utilizes a secure shopping cart system that offers payment via major credit cards through Paypal. You may also use your Paypal account for purchases. For higher cost items we may also offer a "Cash Discount" price for bank wire transfers. Please contact us, for our bank routing information, if you would like to make payment via wire transfer. We do accept checks for payment but we cannot put an item on "hold" while awaiting payment by check. If you want to pay by check, please mail in your payment, to our address listed below. Once we receive your check it has to clear our bank before your item can be shipped. While your check is processing, your requested item will appear on "hold" status. When mailing in payment please include the appropriate shipping amount and if your item is being delivered in the State of Florida, please add 7% sales tax to your total.
  
  Please mail all checks to:
  
  Luxe Purses
  PO Box 1901
  Valrico FL 33595-1901
  
  We also offer 30-Day Layaway for most of our items. Please visit our Layaway page for further details.

What are your shipping policies?

• We ship Worldwide and insure/declare full purchase price for all items shipping out of the United States. Please read our "Terms" page for further shipping details. All order are shipped within one business day after receipt of payment.
  
  Sales Tax: Sales tax is automatically charged for any order shipped to an address within the State of Florida.